VIZIYA SERVICES

Enhance your software investment with world class services

Simply put, PotashCorp likes the products, the people, and the service of the VIZIYA team.

VIZIYA Services

VIZIYA’s professional consulting services, product implementations, world class support and training combine to ensure the greatest return on your EAM software investment.  We deliver Asset Management solutions drawing from our deep maintenance and software expertise across a variety of industries.

Customer Adoption Program

After years of successful implementations, VIZIYA has an excellent understanding of the key factor that leads to success – user adoption. We have learned it is important that every user be fully aware of VIZIYA’s product capabilities and functionalities and be comfortable using the software. However, we understand that full implementation for all your team members can take time and may require a variety of methods. That is why at VIZIYA, once you purchase our software, we enter into a long-term ongoing partnership with you to ensure your success. Once you become a VIZIYA customer, you are connected with our experienced Customer Adoption Team which will guide through implementation to full user adoption. 

The VIZIYA Customer Adoption Program includes regular communications directly from our team to yours – particularly in the early stages – to ensure you stay on track. We make sure you have access to all of VIZIYA’s expertise and resources ensuring you get the most from your investment. Our communications include: 

Quarterly Calls and Health Checks

VIZIYA’S Quarterly Calls and Health Checks allow us to:

  • Address any issues pertaining to functions, performance and adoption
  • Inform us about any new processes or requirements
  • Address training gaps due to staff changes
  • Offer gap analysis for new process flows that impact VIZIYA products
  • Review your customer feature requests and product roadmaps

Online Professional Certification Program

Our on-line VIZIYA Professional Certification Program provides evidence that your users are up-to-date on the product’s capabilities. eCertification also verifies the go-to VIZIYA experts in your company across the entire WorkAlign Suite of products.

Informational webcasts

Our informational webcasts make sure that users at any experience level have access to our knowledge library and various webcast topics of interest.  These webcasts typically cover different topics than our standard user training by sharing valuable tips to help customers get the most out of their VIZIYA software.

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