Armed with the precise geographic location of your assets plus the real-time updates of personnel in the field, you can optimize the effectiveness of your workforce. Scheduler: Field Service uses VIZIYA’s SAP Certified integration for seamless support of SAP EAM, SAP Customer Service, and SAP Mobile Work Manager.
Unlike other solutions on the market, the Field Service Scheduler leverages your SAP environment. VIZIYA’s certified real-time SAP integration means that you can fully use all of your SAP infrastructure and its robust functionality. With native support for the Customer Service and EAM modules, you can view and schedule Service and/or Plant Maintenance Work Orders and assign them to your workforce in the field. Additionally, with our interface to the SAP Mobile Work Manager, your mobile-equipped technicians are fully supported.
With a simple, easy-to-use interface, your Dispatchers, Schedulers, and Managers will be able to control and increase the efficiency of your field workforce. With the precise geographic location of your assets, and the real-time updates of your personnel in the field, you can easily select the right person for the right job.
Built as a part of VIZIYA’s industry leading WorkAlign Scheduler, one system can now handle all of your scheduling needs. Whether you are managing the daily operational needs of a fixed plant, or the complex schedules of a diverse field force, the VIZIYA WorkAlign Scheduler family is the right solution for you.
Real-time map displays Assets, Work Orders, and Technician locations
The WorkAlign(R) Scheduler: Field Service module brings it all together, a live connection to SAP for Work Orders, and a live connection to the Mobile Work Manager for Technician status.
Single system for all Work Orders
With support for Service and Plant Maintenance Work Orders, you can control all of your work needs from a single system. Never again miss work opportunities. Easily view all of the work, and develop a plan based on your complete needs.
Robust KPIs and Work Order Lists
Key Performance Indicators (KPIs) are metrics used to help optimize the efficiency of maintenance activity. Easily see the important information. From personnel utilization to high priority filters for emergency work, it is easy to connect the right technician with the right work.
Easily select Work Orders within a geographic area or planned route. Flexibly create a series of daily, weekly routes and plan work schedules around these routes. Include travel time, job duration, and technician skills in your decisions.
Graphical Scheduling Optimizes Efficiency
Easily see routes and critical work. Also manage your schedule whitespace and identify the gaps in your schedule easily slotting in opportunity work – inspections, preventative maintenance, etc., Select the view that works best for you – Gantt, Map, Availability Grid, or Work Order information.
Manage work from simple tasks to complex multi-week projects
SAP’s powerful PM and Service modules lets you plan complex work. VIZIYA Field Service lets you Schedule the tasks, and the SAP Mobile Work Manager supports the technicians in the field. The fully-integrated real-time solutions give you unmatched power and flexibility.
Save Time with Rules-based auto-Scheduling
Let the Scheduler automatically assign and schedule the work. Make any manual changes as needed and your schedule is complete.
Real-time Work Completions
The dispatcher will instantly know when the technician marks work as completed. Confidently adapt to unexpected changes knowing that you have up-to-date information.
Flexible Resource Scheduling
Manage schedule and availability by person, work centre, or crew by any day, week, or month.
Make Good Work Assignment Decisions
Assign work based on criticality, technician’s availability, or geographic proximity.