Today’s consumers are taught young and are reminded frequently about warranties. Each time they purchase an electronic or mechanical device, they are encouraged to register it right away and to purchase an extended warranty.
Most of the time, consumers will ignore this guidance as the odds of equipment failure are low and a steady stream of newer, more advanced and appealing alternatives have rendered the failed item obsolete. Why file a warranty claim for a $200 tablet or an $80 printer and wait weeks or months for repairs or a replacement when you can just purchase a new one?
When warranties are provided or purchased, they tend to be forgotten. When an item fails after a couple of years of use, who remembers to cross-check the warranty terms or whether it was purchased with a payment method that automatically extends the warranty? If a particular brand fails more often than others, is that knowledge factored into future purchase decisions?
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Controlling maintenance costs is more important than ever. Gone are the days when business was so good that maintenance cost management was off the rad...
With the first quarter of 2019 coming to a close, we thought we would take a minute to review some of the biggest topics in the maintenance industry over the last three months.
1) Digital Transfor...
You may be missing a savings opportunity: Warranty claims could recover 3 to 5% of your capital budget with warranty management.
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