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What Maintenance Teams Want

Posted under Blog by Kristin Smith, Content Marketing Specialist

As a maintenance professional, you have technical training, a basic knowledge of asset management principles, technical knowledge of the equipment you maintain, and an understanding of your equipment’s asset criticality. These are the hard skills you need to perform your job successfully and keep your organization up and running.

Despite these skills, there are many things as a maintenance professional, that you likely want from your organization to make your job easier and more efficient. Newer equipment, better asset management processes, and more powerful and advanced software all have the potential to make positive changes to your job, and to your organization as a whole.

It can be difficult for maintenance teams to convince their organizations to spend additional money on improvements for maintenance personnel, as maintenance is often seen as a cost center where every additional dollar spent is a profit dollar lost. 

Negative opinions about maintenance spending mean organizations often don’t have a deep understanding of what their maintenance teams actually want, why they want it, the value it will add or how to go about getting it.

What do Maintenance Teams want?

In simple terms, maintenance teams want what every team wants; the ability to do their jobs better, at a lower cost, with higher efficiency and better tools. These wants are not outrageous, and yet, it is difficult for maintenance teams to be successful in obtaining these things.

Business Objectives

Business objectives for a maintenance team often consist of a list like the following:

  1. Align people, processes and technology
  2. Quicker and more efficient onboarding and training processes
  3. Drive best practice work management processes for all users
  4. Improve data integrity and system of record
  5. Maximize man-hours and increase wrench-time
  6. Improve maintenance reporting
  7. Maximize CMMS system
  8. Reduce total maintenance cost

Objectives like these are the driving force behind the items and areas of improvement that maintenance teams want. To make these improvements, however, maintenance teams require additional resources and tools.

Often the specific goals for maintenance software consist of examples like the following:

  • Work request turn over in less than 5
  • Percentage of proactive work >80%
  • >95% of all jobs must be planned
  • 80% of all work orders should be processed in 5 days or less
  • Work order completed before their finish or required date
  • 80% of man-hours available much be scheduled work
  • >90% of scheduled compliance during execution

Maintenance teams are quickly realizing the value and necessity of maintenance-specific software. It can have a sustainable impact on their ability to reach goals like those listed above. Moreover, the software can help them prove their success. For example, maintenance specific software for planning and scheduling, mobile maintenance and analytics allow maintenance teams to better execute, manage and analyze their work through the entire work management process. 

Ultimately, it is almost impossible for goals like those listed above to be met without a maintenance specific software solution.

Planning and Scheduling

Proper planning and scheduling processes can drastically impact a maintenance organization. Few initiatives have as much influence on an organization’s ability to meet their business objectives as maintenance planning and scheduling.

There are 3 goals maintenance teams often hope to meet in relation to their scheduling activities. Maintenance teams want to:  

  1. Implement proactive maintenance plans and schedules that integrate seamlessly into their existing ERP
  2. Eliminate excel and/or paper-based solutions to create a consistency across various sites and locations
  3. Increase work order compliance, efficiency in work execution and capture data necessary for maintenance KPIs

Not all planning and scheduling software’s are created equally. Maintenance teams want a system that offers specific features designed to help them improve their processes. This includes features like:

  • Ability to write, update or change a work order
  • Review work orders and auto-generated work
  • Print work orders and notifications
  • Make work order status changes
  • Adjust priorities and schedules on the fly when needed
  • Set available man-hours
  • Etc

To learn more about VIZIYA’s planning and scheduling processes, read out Planning and Scheduling Best Practices Whitepaper.

Mobile Work Management

Maintenance by its nature is a mobile function as work sites are often remote. Mobile maintenance solutions can be a game changer for a maintenance team who is struggling with data capture and integrity. Not only can technicians benefit considerably from better access to asset data and history and safety compliance information, but the entire organization can benefit from more accurate data collection and faster input of work order information. 

Maintenance teams want mobile capabilities for technicians to complete their work more efficiently and without having to return to the office. Features like the following can drastically change an organizations ability to manage their asset maintenance:

  • Write, update or change order orders or work requests
  • Create work orders from the mobile solution
  • Look up parts/inventory
  • Review scheduled work
  • Update work results from the work site
  • Update/gather data from the work site
  • Close out a work order
  • Adjust priorities and work assignments
  • Etc

To learn more about how organizations have utilized VIZIYA’s WorkAlign® Mobile solution, watch our on-demand webcast Taking the Mobile Journey with Alcoa

Maintenance Analytics

Analytics are key for a maintenance team to understand their strengths and weaknesses, track their progress and decide where to focus their improvement initiatives. Maintenance teams need to be able to quickly and accurately determine why the asset failed and what is needed to fix it. The integration of asset data and maintenance analytics software is necessary to get a full understanding of asset health, determine the probability of a failure and find routes to prevent failures. Better data and analysis, as well as a better understanding of KPIs, makes it easier to find the root cause of failure and in turn, make appropriate decisions to prevent or repair a failure.

Maintenance teams want analytics capabilities that allow them to manage their data and ensure the right people have the right information at the right time.  They want a system that offers features like:

  • Manage dashboards based on role
  • Provide KPIs to justify maintenance resources
  • Provide KPIs to better understand areas in need of improvement
  • Backlog management reports
  • % of reactive, preventive and predictive work orders reports
  • Response time and work order completion time reports
  • Etc

To learn more about how organizations have utilized VIZIYA’s WorkAlign® Analytics solution, watch our on-demand webcast Harnessing the Power of Analytics

Overall, maintenance teams want a solution that provides all the features and functionality they need to be successful. Pressure for maintenance teams to reduce overall costs are high and one of the only ways maintenance teams can successfully reduce costs for the long term is to implement the solutions they need to change their processes.

Organizations need to ensure they are listening to what maintenance teams need. It could lead to positive changes all around. 

To learn more about how VIZIYA is helping maintenance organizations get what they want with the WorkAlign® SuiteRequest a Demo now.


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